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Staff Resources //

We can do a pre-move-in video visit anywhere to sign PPOC and anticipate issues before move-in.

Text us at 832-356-7878 during regular hours to confirm availability.

Overview

Established in the area since 2002, Dr Valdez has tremendous experience and strong relationships in the community.  Dr Valdez is a proud native Houstonian.  

He is Board Certified in Family Medicine with special interest in Geriatrics,

and Board Certified in Hospice and Palliative Care.


In 2015, Family Health Pro Clinic developed a team dedicated to Geriatrics Care, FHP Geriatrics.  

We have privileges at all area hospitals and relationships with hospital physicians to ensure more effective follow up and communication.
We have a Family Hotline to address family concerns.
We have a Team Text number to communicate effectively and efficiently with your staff.
Due to our strong relationships with hospital and specialists, we are able to facilitate specialty care effectively.
We may able to bring a variety of independent specialist doctors to your facility both in-person and through Telemedicine.
We support you strongly with the clinical issues, so you and your staff can focus on the many other issues, and 
We will support you in dealing with clinical issues when it comes to families as well.
Our care quality, efficiency, and compassion is difficult to compare with.

Workflow
We manage routine requests and refills, Monday to Friday, 9am to 4pm.
We do not manage routine requests and refills on Saturday and Sunday.
Unless urgent, we are not in front of computers to send prescriptions after hours.

Please notify us in the morning of any overnight status change or transfer to ER or hospital.
If your resident is sent to ER or Hospital, please make sure your paperwork specifies Dr Valdez is primary care, So proper hospital team will be notified, and we can confirm an effective follow up plan.
Communication is key our ability to support you as well as your residents and families
Please train your team to text our team for any issues

Admissions

We encourage filling out info online Here, but you can print out our form Here.

Please remind or help facilitate scanning the QR Code on the paper with phone camera so we can securely capture photo of the form, driver's license, and insurance, as well as sign consent.

Advantage plans must have Dr. George Valdez, Tax ID 260849313 assigned as PCP before we're able to establish care or give orders.  

Scheduling

We have a logistics team that carefully plans out visits.  When needed, a visit for a new or established patient is usually within a week for buildings where we have at least 30 residents.  We are also able to do pre-move in video visits to anticipate issues before they arrive and also sign the provider Plan of Care (PPOC) quickly if needed.

One member of your staff can receive alerts when we're On the Way.  Let us know who and what their number is.

 

Refills Needed

Request refills through the pharmacy first: Pharmacies will send us e-script requests that are the fastest and usually the most accurate way to request.

Refills are processed during normal weekday hours: You are very welcome to request refills 24/7, but they are only processed during normal Monday to Friday business hours.

We require at lease two business days to process meds: Be sure to have systems in place to monitor medications and request before running out.  We get a multitude of requests, and must review each, review recent events, and confirm that the medication is appropriate and correct. 

Emergency Refills: We will fill medications after hours when there is a transition of care, such as a person discharged from the hospital, or moved in without enough medication, and running out can cause harm or suffering.

Medication Change Needed

  • We review your eMAR, Rx sent to pharmacy, copy faxed to your facility

  • Your facility staff confirms changes on eMAR

  • Families may confirm on the patient portal

  • We all work together to maximize safety.

Symptoms New or Worse

Severe or not? Alert us to any changes.  Let us know if it's just FYI, mildly bothersome, or urgent.  Let us know everything always and you'll look great and maximize great patient care.

Routine Hours? No problem, we'll do a quick video visit or see if it can wait until the next time we're in the building (usually within a week).  If it's just FYI, we'll make note and follow up during the next routine visit.  

After Hours? Always alert us. Telemedicine with us or Methodist 24/7 urgent care, or send to the ER if potentially dangerous.

Video Visit:  We'll take care of the issue at your convenience, in just a few steps.  First, confirm the number and the person who has a phone with a camera who will help out.  Simply let us know a range of time you're available, such as 10am to 2pm.  During that time, you'll get a text confirming you're permission to speak through the camera and microphone and we'll instantly connect.  Don't worry if you're not available at that moment.  We'll call to confirm when is a better time, or try again during that time frame.  Don't worry if we run out of time.  Let us know if the issue can wait til tomorrow, or confirm who may be able to take over and facilitate instead.  If we run out of time for our providers, and the issue cannot wait until tomorrow, we'll recommned the Methodist Urgent Care Telemedicine group or DispatchHealth mobile urgent care.

No matter what, we follow up the following business day.

 

Status Change

Severe or not? Alert us to any changes.  Let us know if it's just FYI, mildly bothersome, or urgent.  Let us know everything always and you'll look great and maximize great patient care.

Routine Hours? No problem, we'll do a quick video visit or see if it can wait until the next time we're in the building (usually within a week).  If it's just FYI, we'll make note and follow up during the next routine visit.  

After Hours? Always alert us. If a person has had an event, and they have returned to their usual function, eating/drinking, behaving as usual, send us an fyi text to 832-356-7878 and we'll follow up the next business day.  If they've had an event and you're not sure what to do, call 832-599-8336.  You will be offered a video visit with us or the Methodist 24/7 virtual urgent care. Call 9-1-1 and send them to the ER if it is a clearly dangerous issue.


Specialists
We can facilitate visits in person, through telemed, or closely coordinate care with many specialists.  Text us at 832-356-7878 and we'll help make it happen.  

Cardiology-In person, Telemedicine, In Clinic

Dermatology-In person, Telemedicine, In Clinic

Rheumatology-In person, Telemedicine, In Clinic

Ophthalmology-In person for 10 or more, In Clinic, regular Medicare only

Wound Care-In person

Psychiatry-In person, Telemedicine, In Clinic

Psychology-In person, for 5 or more

Neurology-Telemedicine, In Clinic first visit

Integrative Medicine-Telemedicine, In Clinic

Audiology- In person

Nephrology-Telemedicine, In Clinic

Infectious Disease-Telemedicine

Hematology / Oncology-Telemedicine, In Clinic

Gastroenterology-Telemedicine, In Clinic

Urology-In Clinic

Orthopedics-In Clinic

Pain Management-In Clinic

Surgery-In Clinic

Pulmonologist-In Clinic

Podiatrist-In person

Dental-In person


Hospitals

Please text us at 832-356-7878 with new admissions or discharges.  We love to communicate and collaborate to prevent readmissions.  When we are notified, we have close to 100% follow-up within 7 days following discharge.  Let us know if you would like to meet to see how we can work more effectively.

Primary Care

When your patient moves into senior living facilities, we can do the heavy-lifting to make sure they get physician-directed, multispecialty care when conditions and mobility become a greater challenge.  Let us know if you would like to continue to co-manage or receive periodic notices regarding their condition.

Home Health Services

Addressed online only.  Online access, which has been available for years, helps improve organization and accuracy.  We only work with companies who use online order signing through the Kinnser, eSignature, Clinisign or Doctors Alliance websites.   

Text us if sending a Kinnser invite for the first time, remind us that Dr V needs to accept invite.
We will not ever address paper, mail, or faxes when it comes to home health orders. 

Online orders are reviewed approximately once per week.  


Face-to-face orders are faxed from our progress notes.  Text us at 832-356-7878 if not.

They are not sent or approved until the patient is actually seen face-to-face by us, and will not be signed if they have not been seen in person by us in the last three months.

Signing orders is important, as are the multitude of other services we provide.  Reminding us to sign orders, whether in person, by phone, email, fax, or otherwise, just slows us down more.

Reminding us will have the effect of delaying your orders by at least another week.  

Strict guidelines have been set to minimize waste of time, inefficiency, waste, and fraud.  

Our policy has been reviewed and validated by the Texas Medical Board.


Hospice

Hospice will take over medical care, medical supplies and equipment, and hospice-related medications.  Expert nurses will visit often.  They do not hasten death, but give medications to allow nature to take its course while minimizing suffering.  It is a Medicare benefit. 

No matter what anyone tells you, it is intended for those who are actively declining and expected to pass in the next 6 months.  It is not intended for those who wish to continue aggressive treatments, go to the hospital if condition declines, or want to be resuscitated.

There is a hospice team who takes over all care, including a physician, nurses, social worker, chaplain, and volunteers.  They meet as a team usually every 2 weeks to discuss each person’s care.  Dr. Valdez is Board Certified in Hospice and Palliative Care and is Medical Director for certain hospice companies, depending on location. 

If a hospice is chosen that Dr. Valdez is not the medical director, it means he is unfamiliar with that team, does not attend their meetings, and for this reason, will turn over all primary care to that director, in order to avoid confusion.  Some representatives are not aware that he will only manage when he is attending their meetings.  Please contact us before enrolling at 832-599-8336 if you wish to confirm Dr. Valdez will to continue to manage all care.  This is a time of great stress and families may become upset if Dr. Valdez is no longer managing care.

Urine Analysis (UA) Test Strip Instructions

 

Please keep this instruction page for reference.  This kit is only to be used for residents who are patients of Dr. George Valdez. These kits are expensive, and each one must be accounted for.  We keep 3 UA strips in the box at a time. Notify us when only 1 is left.

 

Urinary tract infections are a frequent source of problems at senior living facilities. 

In order to assess and treat this issue more rapidly, we are providing this kit to help diagnose faster.  Symptoms of urinary tract infection in the elderly may be increased weakness, increased confusion or other recent change in status, besides complaints of burning or frequency of urination.

 

Notify us if down to the last strip and we will provide more. You should also have sample collection cups, sanitary wipes, and buckets to assist with collection if needed. 

 

Remember, urine infections are not a mysterious problem. The majority of infections can be prevented by making sure residents drink 25 to 30 ounces of fluids in the morning and 25 to 30 ounces of fluids in the afternoon. You should also make sure they use the restroom about every two hours and if they are using adult diapers, that they are changed at least every four hours. 

 

Also let us know the associated symptoms.  If the resident has significant new and increased weakness, low blood pressure, high fevers, or other severe symptoms, infection may have already spread from the urine system into the kidneys and the bloodstream.  Please send the resident directly to the emergency room. Text us which emergency room they were sent to so we can make sure there is proper follow up.

 

Wash your hands before and after this procedure to prevent spreading infection to yourself or others. Use gloves when dealing with any type of bodily fluid. Please try to clean the area where urine comes with provided wipes out prior to collection. If possible, try to collect midstream urine sample and fill the cup at least halfway.  

 

Please take a picture with your phone 1 minute after dipping the strip in the urine. 

Text 832-356-7878 with the photo as well as the name of the person you were testing.  

 

If positive, the cup should be labeled with the name of the resident, date collected, and kept in a bag, refrigerated if possible for up to 3 days, so it can be sent to the lab by us or home health, to find out which bacteria it is, and which medications it is sensitive to.

If positive, the resident should be tested again in 2 weeks to confirm infection is gone.

Nonagon Device

We're the first practice of any kind in Texas to implement this device for telemedicine.

It is an All-in-One stethoscope, otoscope, thermometer, pulse, oxygen saturation, and camera.

With it, we can listen to heart, lungs, abdomen, evaluate eyes, ears, nose, and throat, and skin like never before,

and at your convenience!

 

Tips: When presenting us with a concern, it is helpful to let us know

  • Are there any vitals recently done, and are there any abnormalities

  • How is there a change from the person’s usual function

  • Are they eating/drinking/moving at their usual function

  • When did the problem start

  • What makes it worse / better 

  • Does the problem affect other areas of the body / other new/different symptoms

  • Has the person taken any medications to help with the problem

 

Quick Start Guide

  1. Look at the device, see what the buttons do

  2. Make sure batteries are installed.

  3. Download the app, Log in the app using

    1. Email:

    2. Password:

    3. Service Provider:

 

  1. Press ‘On’ Button

  2. Pair the device

  3. Decide on Exam Mode:

    1. Online Call

    2. Offline Exam - Decide which exams are needed for the problem.  Once you have selected the exam type, click the lower right button on the App that says Exam ->

      1. Body temperature and heart rate, oxygen saturation are always helpful.

      2. If you need assistance with learning how to perform an exam, Check out these videos

Understanding Dementia Behaviors: For Caretakers 

Remember anger isn't anger. A person with dementia often can't express their emotions. They are often scared, confused, sad, or frustrated. They often know they are supposed to remember people and things, and it's upsetting to be aware but not able to remember what to do about it.  There is usually loss of the part of the brain that regulates judgement.  They simply don't have full use of the part that controls temper and the "right" behavior.  You do, and must not take it personally.
Be patient. Treat this person with patience, kindness and respect. Read their body language if they are escalating and move away if they are going to hit you. Never take it personally and never hit back. If they are being uncooperative, try to not give them yes/no options.
Maintain a Structured Routine: Establishing a consistent daily routine can provide a sense of familiarity and reduce confusion or agitation. Stick to regular mealtimes, activities, and rest periods.  Sometimes leaving the facility to go out for family gatherings creates more stress.  Be sure to pay attention to body language and head back if you take a person out and they seem to be more stressed.
Simplify and Break Tasks into Manageable Steps: Complex instructions or tasks can be overwhelming for individuals with dementia. Break tasks into simple, manageable steps, and provide clear and concise instructions.
Provide Clear and Positive Communication: Speak slowly and clearly, using simple words and short sentences. Maintain eye contact, use a calm and reassuring tone, and give the person ample time to process information and respond.
Offer Choices: Provide limited options to allow the person to maintain a sense of autonomy and control. For example, offer a choice between two outfits or two activities, enabling them to make decisions within their capabilities.Ask them if they want option A or B. Ask them if they want to do it now, or in 10 minutes. Get an old-fashioned egg timer set to 5 minutes and when it dings, ask them again and remind them they agreed to it. If they still disagree, ask them if they would like to get an ice cream or other favorite food after completing the request. If they still refuse, give them a few options to see what they want to do. They like to be given a choice and make decisions for themselves. Try again later. If still no success, report to your supervisor.
Validate Feelings and Emotions: Acknowledge and validate the person's emotions, even if you cannot understand the cause. Show empathy, listen actively, and provide reassurance. Avoid arguing or dismissing their feelings.
Create a Calm and Supportive Environment: Minimize noise, distractions, and excessive stimulation that can contribute to agitation. Ensure the environment is well-lit, organized, and familiar. Use calming music or aromatherapy if it helps the individual relax.
Use Reminders and Visual Cues: Utilize memory aids such as written notes, labels, calendars, or clocks to help the person with dementia remember important information or follow routines.
Encourage Engagement in Meaningful Activities: Provide opportunities for the individual to engage in activities they enjoy and that match their abilities. This can include listening to music, looking at photo albums, doing puzzles, or participating in gentle exercises.
Practice Patience and Flexibility: Understand that behavioral changes and challenges are part of the disease progression. Approach the person with patience, flexibility, and a willingness to adapt strategies as needed.
Seek Professional Support: Let us know if you need further guidance and support in managing challenging behaviors associated with dementia.
Remember, each individual with dementia is unique, and it may take time and experimentation to find the most effective strategies for encouraging positive behavior.

Medical Cannabis for Dementia and other Symptoms

If you're ready to request enrollment, or just need a refill, Click Here.

 

Brief Overview

Dr. Valdez is one of few physicians certified to prescribe medical marijuana under a Texas-approved Compassionate Use program.

He completed extensive training, certification courses, research, combined with over 20 years of experience and Board Certification in Palliative Care.

We have been able to successfully reduce the need for antipsychotics, benzodiazepines, and opioid pain medications, while improving quality of life, sometimes quite dramatically.

It is indicated for Dementia, Parkinson's, Neuropathy, Cancer, PTSD, and more.  We have found it especially helpful, often more effective, and safer than traditional medications for dementia-related behavior such as agitation, anxiety, insomnia, anorexia, and sadness.

We work with your staff and other physicians to educate on proper management, what to expect, and how to achieve the best outcomes.  There is almost always a noticeable improvement in quality of life.  Like fine wine to complement a good meal, this small, controlled dosing, is a great addition to a traditional medication regimen.

Check out www.thclinicians.com for more information and videos, and how to access for others who are not facility patients.

It should be managed no differently as other controlled medications and there are no federal regulations prohibiting its use within a facility.

More Information

How and why does it work?  

The Endocannabinoid system is a whole system within our bodies with receptors for certain molecules that our body produces. It was only recently discovered in the 1990’s. It is not included in most medical school training. There’s still much to be learned but appears to be involved in regulating the body's state of balance in different ways.  What we used to think was endorphins involved in the "runner's high" is actually the endocannabinoid system.  Like an air conditioner thermostat, the system affects the brain and different organs that regulates the body's balance of wellness.  Stress and danger triggers the "fight or flight" response.  When the danger goes away, the endocannabinoid systems tells our body to calm down.  It's okay now.  Our body makes its own chemicals that interact with the system.  The cannabis plant makes chemicals (phytocannabinoids) that interact effectively with the body’s system.  It is important to react to danger and stress when it is there, but some conditions cause the body to be stuck in a constant state of stress.  The system is off balance.  A person with dementia is aware that they are losing their memory.  They are aware that the people around them are supposed to be familiar, that they are supposed to remember how to do things, and they can't.  They don't know where they are, but this is not what they remember as home.  They are in a constant state of stress.  Cannabis doesn't change the memory loss or confusion, but it does tell them "it's okay".  They don't recognize certain people, but it's okay, they're nice.  They don't know where they are, but it's okay, it's safe.  They don't know who's trying to bathe them, but they're here to help.  For us, cannabis is not alternative medicine.  It is an important part of the treatment when a person has more moments and days with anxiety and agitation.  It's also extremely safe.  Although due to federal restrictions  on research, and the stigma associated, there isn't great evidence for guidelines, but there is great evidence for safety.  We prescribe it regularly for fragile 98-100 year olds, with serious heart conditions.  If a side effect is noted, it is mild and we adjust the medication.  If it doesn't work, we can stop it, but most people have a noticable improvement in quality of life after about a month.

Where does it fit into a person's medication regimen?

Benzodiazepines (Valium, diazempam, Xanax, alprazolam, Ativan, lorazepam, and similar meds) are very much like a glass of wine.  They cause loosening of thinking, relaxing.  The problem with dementia is they are already losing connections with their brain activity.  As they get tired later in the day, the disconnection becomes more obvious, leading to "sundowning."  Effectively, we are giving wine to someone already drunk.  This does work for some people, but in order to prevent falls and harm, it is important to carefully consider and minimize.  When a person is younger, a glass of wine helps relax after a tough day.  As a person heads into dementia, the anxiety is not from a tough day.  It is the anxiety of losing memory, of becoming disconnected.  Alcohol and benzodiazepines should be discouraged and minimized as people begin to have memory challenges.  When it comes to cannabis, we imagine people acting silly, laughing, and eating too much.  This is from too much endocannabinoid stimulation, high dose and high strength.  A person who has the opposite issue, in a state of suffering, using small controlled doses, actually becomes more alert and more calm.

For pain, it doesn't change the damage, but it changes the quality of the pain.  It's there, but it's over there, not on top of the person.  Currently in Texas, to be prescribed only for pain, there must be demonstrated neuropathy pain, not just bone and joint pain alone.  Sleep is more natural, more restful, and appetite is more normal due to less stress and suffering.

What about antipsychotics? 

Antipsychotics are discouraged from use in dementia and have a black-label warning.  That being said, we still use them regularly, and they do have a place in treatment.  Antipsychotics help with more aggressive behavior.  Aggressive behavior can lead to a person harming another person, or themselves. While there are potential side effects from the medicine, they are outweighed by the risk of not managing behavior.  When antipsychotics are used first in low doses and gradually increased as needed, the side effects are minimal.  The goal is using the lowest dose needed to control the aggressive or agitated behavior.  Antipsychotics are necessary to treat hallucinations and delusions.  Cannabis can be used to reduce the dose and need for antipsychotics, and can sometimes but not always replace them.

How does the prescription process work?

The prescription process is different from 'usual' medications, but it is straightforward. 

Instead of a pharmacy, it's filled at a dispensary.  We collect information using a form.  Click here to access the form.  The information is entered into the CURT (Compassionate Use Registry of Texas) registry just like sending a prescription to a pharmacy. If a person has dementia or otherwise unable to pick up the prescription, there needs to be a 'guardian' listed.  The patient or guardian calls the dispensary which has access to the registry system.  This gives permission for someone to have it in their possession.  There is no 'marijuana card' like other states.  The only people who have access to the registry are the doctor, the dispensary, and law enforcement.  So, if a person is picking it up and is pulled over for a routine traffic violation, the officer will confirm permission there will be no issues.  

The dispensary will access the prescription.  They will let you know the cost, as well as the nearest pickup location or delivery options.  Prices change and there are often specials, and the dispensary staff are always helpful finding the best option for you.

Text us when you are bringing the medication to the facility.  The facility must have written orders from us on how to dispense.  We'll send the order when you bring to the facility (This is considered routine and not done after hours or weekends).  Text us 'gummies' or 'herbal supplement'. If you use THC, CBD, Cannabis, or Marijuana, your text will be blocked by our system and we won't receive it.  This is related to nation phone carrier policies that should change soon, but haven't yet.

Call the Dispensary first for refills.  We approve usually more than enough supply for three months.  You can fill all at once, or monthly, but call them for refills first.  After three months, you'll need us to approve refill.  You'll fill out the check-in form again, letting us know how the medication is effective and what improvements have been noted.  

 

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